Wanganui Rivercity Press Article
Christine Savage is a Senior Accounting Technician within our business advisory team.
If you have a particular subject you would like Christine to cover in an article contact her on csavage@silks.co.nz or
ring her on 06 345 8539.
Boost your business by creating customer loyalty.
Treat each customer as unique. Talk to them and see what they really want, earn their trust and invest time in them. This will give you a better opportunity to sell (and continue selling) your services or products. Happy customers are more likely to recommend you to others.
Unlock the hidden revenue opportunities in your firm.
Purpose is the reason for your business exists. Passion is the fuel driving your business.
Sometimes in the rush of your normal routine you miss the patterns which represent the opportunity for revenue improvement.
Looking to boost your revenue significantly in the next 12 months?
You may find that easier than you think. You may be surprised by what can be accomplished with an astute plan and a little imagination.
Look at the month-by-month revenue patterns for the last two years and find where the “flat” spots are.
Having identified the gaps it is a matter of putting measures in place to fill these with revenue.
This may be a matter of reorganising when a client gets their work done. For instance a garage will be able to identify when a customer last had a car service. The next car service can be booked in advance to a period where work has traditionally been slow.
This simple method also ensures a more even flow of work and a quicker turn around, making customers and staff happier.
Published - 11 July 2011
